What is AccuRoute®?
Handle all your inbound calls with AccuRoute®, our customizable call routing software that lets you control the routing rules and...
Call Routing Quick Start Guide
AccuRoute® is Dial800’s powerful, customizable call routing software. With AccuRoute you can create and update your call routing in just...
Navigating AccuRoute®
Looking to learn more about AccuRoute®? This article walks you through the features and functionality in the program so you...
Topics
- Setting Up Your Call Flows 7 Articles
- Key Routing Properties & Features 5 Articles
- How to Manage Your Call Queues 4 Articles
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Useful Terminologyexpand_more
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where, and when your calls are routed
Call Queue – The pool of employees ready to take an inbound call
Routing Profiles – How the Dial800 software will route a call, based on a number of pre-selected rules you set including caller location, time, call volume, and more
Routing Rules – AccuRoute® includes more than 20 pre-configured routing rules you can select to customize your routing profiles
Target – The phone number the call routing delivers an incoming call to
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CallView360® Call Trackingexpand_more21 Articles
- Understanding Your Call Tracking Options 3 Articles
- Using Dynamic Number Insertion (DNI) 8 Articles
- Adding Tags for Data Attribution 2 Articles
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AI Analyticsexpand_more8 Articles
- Setting Up & Managing Your AI Analytics 4 Articles
- Reporting Options for AI Analytics 1 Article
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AccuRoute® Call Routingexpand_more19 Articles
- Setting Up Your Call Flows 7 Articles
- Key Routing Properties & Features 5 Articles
- How to Manage Your Call Queues 4 Articles
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Data Integrationsexpand_more20 Articles
- Using RoundTrip® Integrations 2 Articles
- Integrating Your Data with Real-Time Events 4 Articles
- Setting Up Your Google Integrations 5 Articles
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BizCloud® Business Phone Servicesexpand_more17 Articles
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RapidRecall® Toll Free Phone Numbersexpand_more5 Articles
CallView360®
AI Analytics
AccuRoute®
BizCloud
RapidRecall®
Integrations