Creating & Managing Reports
Navigating the Transformations Settings in Reports
Setting up KPI Dashboards
Using CallView360®’s Built-in Analytics
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Useful Terminologyexpand_more
Call Analytics – The data points and caller ID information that allows you to analyze calls and run reports
Call Tracking – The process of using static and dynamic numbers, along with tagging a call with identifying information so you know which campaign led to the call and can attribute it correctly in your campaign reporting
CallView360® – Dial800’s proprietary tracking tools for analyzing and reporting your customer communication data
Digital Marketing – Online marketing, instead of traditional print advertising or TV and radio ads, include pay per click, search ads, retargeting campaigns, social media, email marketing, and more
ROI – Return on Investment, or how much revenue was generated compared to the cost of the investment
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CallView360® Call Trackingexpand_more21 Articles
- Understanding Your Call Tracking Options 3 Articles
- Using Dynamic Number Insertion (DNI) 8 Articles
- Adding Tags for Data Attribution 2 Articles
- Creating Your Custom Reports in CallView360® 5 Articles
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AI Analyticsexpand_more8 Articles
- Setting Up & Managing Your AI Analytics 4 Articles
- Reporting Options for AI Analytics 1 Article
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AccuRoute® Call Routingexpand_more19 Articles
- Setting Up Your Call Flows 7 Articles
- Key Routing Properties & Features 5 Articles
- How to Manage Your Call Queues 4 Articles
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Data Integrationsexpand_more20 Articles
- Using RoundTrip® Integrations 2 Articles
- Integrating Your Data with Real-Time Events 4 Articles
- Setting Up Your Google Integrations 5 Articles
- Setting Up Your HubSpot Integrations 3 Articles
- Setting Up Your Salesforce Integrations 2 Articles
- Setting Up Your Netsuite Integrations 1 Article
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BizCloud® Business Phone Servicesexpand_more17 Articles
- VoIP-Powered Business Phone Services 5 Articles
- Remote Access with BizCloud® TALK Softphone 2 Articles
- Stay Connected with BizCloud® MEET Virtual Meetings 3 Articles
- SIP Trunking Options for Business Phone Services 2 Articles
- Add Flexibility with Business Texting (SMS) 2 Articles
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RapidRecall® Toll Free Phone Numbersexpand_more5 Articles