Reporting Options for AI Analytics

AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where and when your calls are routed

CallView360® – Dial800’s proprietary tracking tools for analyzing and reporting your customer communication data

Keywords – Specified words or phrases tracked using Voice Analytics AI that display as a tag value and are tracked if mentioned during calls

Speech Analytics – Analyzing customer calls and conversations with your agents to gather information for improving customer service and conversion rate

Tag – Custom attributes in Dial800 that are bound to each call record

Value – The results of Voice AI from each call tracked in CallView360®

Voice Analytics AI – Dial800’s artificial intelligence (AI) feature that that analyzes and reports on call content

Voice Tagging Profile – The profiles you create to organize keywords and phrases that you would like to track