Vanity Phone Numbers & Call Tracking

Transcription ToolsIn addition to creating call recordings, with Dial800 you can also view and store written transcripts of all your inbound and outbound calls. An add-on option that comes included with call recording, transcription makes it easy to create and store written records of your calls for review, training, and important documentation.
PII Redaction is also available on your transcriptions to remove sensitive data from conversations, such as social security numbers, credit card information, and account numbers.
When to Use Call TranscriptsCreating records of calls for later use
Employee training materials (written examples vs recorded calls)
Review escalated call transcriptions
Written keyword tracking from voice analytics
And more!
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Call Recording
Transcription Tools
AI Keyword Tagging
Sentiment Analysis
Conversation Summary
Suggested Call Actions
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Automated Alerts