Optimize your customers' experience and grow conversions and revenue with AI-driven speech and text analytics software.
To deliver better service, you need to understand your customers’ wants, needs, and the way they communicate with your business. Now with Dial800 conversation analytics you can quickly learn buyer intent and consumer sentiment. You’ll gain a new level of business agility and instant insights at scale for every interaction.
How can you easily track if a new product is gaining popularity? What about if a customer is angry or a call goes poorly?
With Voice Analytics AI data, you can.
With this data, you can evaluate calls and spot patterns in keyword use and sentiment. This can help you respond quickly to changing customer requests and drive more conversions.
Your calls are valuable, each representing a potentially new or more loyal customer. Listening to recordings with AI Keyword timing and keyword analytics can give you immediate insight into overall sentiment. From there, you can calculate live, daily, weekly or monthly call scores and sentiments ratings.
Utilize AI Analytics as part of your business development process. With time-saving features, you can automatically compile your call analytics and deliver summarized results on-screen, in your inbox, or send to any of your sales and marketing systems.
With a new understanding of what your customers are most interested in and what their objections or complaints are, you can optimize your conversations to achieve higher conversion rates. Talk to our Business Development team to discuss strategy.
First: Decide Which Analytics You Want
With many different types of AI analytics data you can gather, the first and most important step is to figure out exactly what you want.
The data you get is only as helpful as you make it, so if you only want a quick preview consider sticking with call scoring or sentiment ranking because they sort calls using our AI tools into Great/Good/Not Good/Bad categories that are easy to review.
If you have some very important keywords, however, setting up keyword tagging profiles to sort out customer communications that use those keywords would be worth your time. Dial800 gives you hundreds of data points on every customer interaction, so there are many ways you can approach the information and how you use it!
Second: Set Up Analytics Features
Depending on the data you want to gather, Dial800 has several AI analytics tools you can choose from:
Third: Include AI Analytics Data in Reports
When creating your automated reports in CallView360®, you can add the data from your analytics and tagging profiles to your reports. This helps organize the data in an easy-to-understand format that is delivered directly to you.
Uses call routing and number tags in legal ad campaigns to manage complex routing groups for sub accounts; integrates call data to verify monthly used minutes.
Uses tracking phone numbers to measure client marketing campaigns and evaluate ROI. Easily manages client sub accounts, including usernames and passwords, and creates custom reports.
Uses local tracking phone numbers on regional landing pages & the ability to switch between different outbound phone numbers to serve customers across the state.
Uses bulk tracking phone numbers to measure marketing campaigns. Integrates using RoundTrip® to connect sales data with call tracking.
Routes clients to different call centers based on specified caller criteria using advanced call routing rules and CRM integrations.
Use remote decision routing to check matching contact within CRM system to instantly route the caller to the agent assigned to their matching promotion.
Uses the inbound call status to easily verify BUSY and RING NO ANSWER call status throughout the day.
Uses location-based call routing to send inbound calls to one of 86 different locations based on closest location to the caller.
Uses monthly call count report to see how many people want to be transferred to a live agent, book an appointment, or want their nearest location.
Uses real-time alerts to automatically trigger an email if a caller to their call center gets a busy signal, ensuring new leads aren’t abandoned.
CallView360®
AI Analytics
AccuRoute®
BizCloud
RapidRecall®
Integrations